3PL stands for Third Party Logistics. A 3PL company is a company that you outsource your distribution processes to, aka logistics.

A 4PL however, manages the full supply chain operation through use of different technology and processes and integration.

Returned items are equally as important as the items going out. We will inspect each item and follow appropriate steps to either send back to you/your manufacturer or destroy the item. We process returns & exchanges efficiently to ensure customer satisfaction is upheld. Because your customers are our customers at the end of the day.

Are email confirmations sent when products are shipped?

We can send email confirmations direct to your customers if you supply their email addresses, or alternatively, we just send the notification electronically between our systems so that you can issue the email to the customer.

All items that are to be dispatched from our facility will need to be barcoded to ensure picking accuracy and efficiency

Absolutely. You tell us what to do with your products, whether it’s going to a customer or another warehouse, we can manage this process for you.

You need to arrange insurance cover for your merchandise because it is your property and not ours.

Speak to your insurer/broker to arrange this cover.

We have 24/7 security and CCTV coverage as well as fully equipped fire and safety equipment. (You can note this down for your insurance company if need be).

This all depends on if the product is unsafe or overly fragile to temperature, perishable or of course illegal. We reserve the right to decline products that fall under any of these risks.

Absolutely. Your product may be stored in separate pieces and when required we can assemble it upon your instructions.

Yes, we offer a full range of freight forwarding and Customs brokerage service. In fact our parent company ICAL International Customs and Logistics is one of Australia’s leading freight forwarder and Customs brokers.

As per above, ICAL is one of Australia’s leading freight forwarders, and hence this is one our specialities. Contact us for competitive rates on these services.

Yes, you must pay all taxes, duties and customs fees involved with your inventory before they arrive at our warehouse. This is referred to as “Delivered Duty Paid” (DDP).

You will be notified automatically as soon as your stock is running low, so that you have plenty of warning. SKU’s can have a default replenishment quantity set also.

Should you require back orders due to depleted stock, we will follow your guidelines as to how you wish us to handle this situation and place the order on hold until stock has been replenished.

There isn’t any minimum shipping quantities or anything like that. Your weekly payments will be based on how much storage/shipping you use.

Wire Transfer & credit card options are available and can be billed in Australian or US Dollars.