We were off to a rocky start having our products distributed in Australia. Our first fulfillment partner in Sydney was full of promises, but those promises did not hold up. Some days, the error rate was as high as 30%, and when we needed to address an issue, speaking to someone at the warehouse was nearly impossible. After two years and several dissatisfied customers (we all know that one is too many), it was time for a change.

We considered many partners across Australia, and the one that shined above the rest on all of our key concerns was Australian Order Fulfillment. Within days of our container arriving in port, we had a sales team on Phillip Island for an event. Australian Order Fulfillment’s staff could not have been more welcoming and helpful. They went above and beyond to understand our products, our processes, and our customers. They have met and exceeded our expectations. Their communication is second to none, and when you contend with a 16-hour time difference there is no time to waste. Any time we need to speak with someone in the warehouse, we know they are just a phone call away.

Now that we have been with Australian Order Fulfillment, we rest easy knowing that 9000 miles away, our product is getting to our customers quickly, the orders are correct, and the customer is kept up-to-date with tracking. All while staying extremely cost-effective. There are a lot of choices when it comes to 3PL, warehousing, fulfillment, and all the other critical services Australian Order Fulfillment offers. We chose Australian Order Fulfillment, and we are glad we did!

“Australian Order Fulfillment have been looking after our inventory, packaging and dispatching. Their operations are first class and have given my company (Unist Australia Pty Ltd) the much-needed freedom we needed to expand our business. I have found their attention to detail outstanding and I have grown to trust their operations relieving me of the worry that usually comes with engaging a subcontracting company.

I can recommend Australian Order Fulfillment to anyone who is looking for a 3rd Party logistics service, their rates are reasonable and their service is second to none.”

"We are extremely pleased with the Order fulfillment service that Australian Order Fulfillment has provided to us. Orders have been processed in full and on time, what more can you ask for?

In the beginning, we had a few issues with our own internal stock transfer systems, Australian Order Fulfillment was able to provide us with a solution. In my opinion, they are a hassle free, economic storage and delivery solution which allows me to concentrate on generating sales."

Trumer Australia imports and exports from America and Austria into Australia.

"We have opted to use ICAL / Australian Order Fulfillment for our shipping storage and distribution due to very competitive pricing. The service and attention to detail we receive is exceptional from all of their departments, be it warehousing, shipping or customs and feel they give 150%.

We would highly recommend Andrew and his team to anybody dealing in import, export, storage and distribution, they provide the full and exceptional package for this service."

We were off to a rocky start having our products distributed in Australia. Our first fulfillment partner in Sydney was full of promises, but those promises did not hold up. Some days, the error rate was as high as 30%, and when we needed to address an issue, speaking to someone at the warehouse was nearly impossible. After two years and several dissatisfied customers (we all know that one is too many), it was time for a change.

We considered many partners across Australia, and the one that shined above the rest on all of our key concerns was Australian Order Fulfillment. Within days of our container arriving in port, we had a sales team on Phillip Island for an event. Australian Order Fulfillment’s staff could not have been more welcoming and helpful. They went above and beyond to understand our products, our processes, and our customers. They have met and exceeded our expectations. Their communication is second to none, and when you contend with a 16-hour time difference there is no time to waste. Any time we need to speak with someone in the warehouse, we know they are just a phone call away.

Now that we have been with Australian Order Fulfillment, we rest easy knowing that 9000 miles away, our product is getting to our customers quickly, the orders are correct, and the customer is kept up-to-date with tracking. All while staying extremely cost-effective. There are a lot of choices when it comes to 3PL, warehousing, fulfillment, and all the other critical services Australian Order Fulfillment offers. We chose Australian Order Fulfillment, and we are glad we did!